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    Terms and Conditions

    Effective Date: 22 June 2026
    Product: AutoLead
    Company / Provider: ewaystech - FZCO
    Address: IFZA Building, Dubai Silicon Oasis, UAE
    Website: https://www.auto-lead.ai/
    Contact: mk@ewaystech.com

    These Terms and Conditions (“Terms”) govern access to and use of AutoLead, including our website, software platform, AI features, communication tools, Google Workspace integrations, WhatsApp integrations, voice and call features, APIs, support services, and related services.

    AutoLead is provided by ewaystech - FZCO, located at IFZA Building, Dubai Silicon Oasis, UAE.

    By accessing or using AutoLead, creating an account, connecting an integration, or using any part of the Service, you agree to be bound by these Terms. If you are using AutoLead on behalf of a company, organization, dealership, distributor, OEM, agency, or other legal entity, you represent that you have authority to bind that entity to these Terms.

    If you do not agree to these Terms, you must not access or use AutoLead.

    1. Definitions

    For the purpose of these Terms:

    • “AutoLead”, “Service”, “Platform”, “we”, “us”, or “our” refers to the AutoLead software platform, website, services, APIs, integrations, AI features, and related services provided by ewaystech - FZCO.
    • “Customer”, “you”, or “your” refers to the person, company, or organization using or subscribing to AutoLead.
    • “Users” refers to employees, contractors, agents, team members, administrators, or other individuals authorized by a Customer to use AutoLead.
    • “Customer Data” means data, content, files, messages, communications, CRM records, lead records, call data, WhatsApp data, Google Workspace data, and other information submitted to, uploaded to, connected with, or processed through AutoLead by or on behalf of a Customer.
    • “AI Features” means artificial intelligence, machine learning, automation, transcription, summarization, lead scoring, sentiment analysis, recommendations, response assistance, and related intelligent features available through AutoLead.
    • “Integrations” means third-party services connected to AutoLead, including Google Workspace, Gmail, Google Calendar, Google Drive, Google Contacts, WhatsApp Business Platform, telephony systems, CRM systems, email systems, analytics tools, and other external services.
    • “Order Form” means a written order, proposal, quotation, statement of work, invoice, or subscription confirmation agreed between AutoLead and the Customer.

    2. Description of Service

    AutoLead is a customer communication, lead management, workflow automation, and AI-assisted sales productivity platform. Depending on the Customer’s configuration and enabled features, AutoLead may provide:

    • lead and customer management;
    • CRM-like workflows;
    • team assignment and follow-up tracking;
    • email and calendar assistance;
    • Google Workspace integrations;
    • WhatsApp communication workflows;
    • call recording, transcription, and summarization;
    • voice AI or telephony-based workflows;
    • AI-based lead scoring;
    • AI-generated summaries and recommendations;
    • task creation and reminder workflows;
    • document and attachment management;
    • reporting, analytics, and activity tracking;
    • API-based integrations with third-party systems.

    The availability of specific features may depend on the subscription plan, deployment model, enabled integrations, third-party permissions, regional availability, and technical feasibility.

    3. Account Registration and Access

    To use AutoLead, you may be required to create an account and provide accurate account, business, and contact information.

    You are responsible for:

    • maintaining the confidentiality of your login credentials;
    • controlling access to administrator and user accounts;
    • ensuring that Users are authorized to access Customer Data;
    • maintaining accurate account and billing information;
    • promptly notifying us of unauthorized access or suspected security incidents;
    • all activity that occurs under your account.

    We may suspend or restrict access if we reasonably believe that an account has been compromised, is being misused, violates these Terms, or creates security, legal, operational, or reputational risk.

    4. Customer Responsibilities

    You are responsible for your use of AutoLead and for all Customer Data processed through the Platform.

    You agree to:

    • use AutoLead only for lawful business purposes;
    • ensure that you have all rights, permissions, and legal bases required to upload, process, access, or share Customer Data through AutoLead;
    • obtain all necessary consents from leads, customers, employees, callers, recipients, and other individuals where required;
    • comply with applicable laws relating to data protection, privacy, telecommunications, electronic communications, marketing, call recording, WhatsApp messaging, email usage, and AI-assisted processing;
    • configure user permissions and access controls appropriately;
    • ensure that your Users comply with these Terms;
    • maintain reasonable security practices for your own systems and devices;
    • review the outputs of AI Features before relying on them for important decisions.

    You are solely responsible for determining whether AutoLead is suitable for your business, regulatory, contractual, and operational requirements.

    5. Customer Content Warranty and Lawful Data Use

    You represent and warrant that you have all necessary rights, permissions, notices, consents, and legal bases to upload, connect, transmit, disclose, or otherwise process Customer Data through AutoLead.

    This includes data from leads, customers, employees, dealership staff, distributors, OEM personnel, WhatsApp users, callers, email recipients, Google Workspace users, and other individuals whose information may be processed through the Platform.

    You represent and warrant that:

    • Customer Data has been collected and provided to AutoLead lawfully;
    • required notices and consents have been obtained where applicable;
    • Customer Data does not infringe third-party rights;
    • Customer Data does not violate applicable privacy, data protection, telecommunications, marketing, employment, call recording, or platform policies;
    • Customer use of Google Workspace, WhatsApp, voice, call recording, telephony, AI, and CRM features complies with applicable laws and third-party platform terms;
    • Customer Data does not contain malware, unlawful content, infringing content, or content that violates the rights of any person or organization.

    AutoLead is not responsible for Customer Data that is collected, uploaded, connected, or processed unlawfully by or on behalf of the Customer.

    6. Google Workspace Integrations

    Where Google Workspace integrations are enabled, AutoLead may access and process Google Workspace data only as required to provide the enabled functionality and subject to the permissions granted by the Customer or Users.

    Depending on the scopes and features enabled, Google Workspace data may include:

    6.1 Gmail Data

    AutoLead may process Gmail data such as email subject lines, sender details, recipient details, message content, email threads, timestamps, labels, and attachments where attachment access is enabled.

    This may be used for customer communication tracking, conversation summaries, lead updates, follow-up workflows, CRM updates, and AI-assisted productivity features.

    6.2 Google Calendar Data

    AutoLead may process Calendar data such as event titles, meeting times, attendees, descriptions, meeting links, event locations, and availability.

    This may be used for scheduling, reminders, meeting follow-ups, lead activity tracking, and sales or service coordination.

    6.3 Google Drive Data

    AutoLead may process selected files, file names, file metadata, document content, folder references, and permissions where required for enabled workflows.

    This may be used for document organization, CRM attachments, proposal references, summarization, and workflow automation.

    6.4 Google Contacts Data

    AutoLead may process contact names, email addresses, phone numbers, company details, job titles, and related contact metadata.

    This may be used for communication workflows, lead assignment, customer relationship management, contact enrichment, and follow-up management.

    You are responsible for ensuring that your use of Google Workspace integrations complies with Google’s policies, your organization’s internal policies, and applicable laws.

    7. Use of Google API Data

    AutoLead’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements where applicable.

    AutoLead does not:

    • sell Google API data;
    • use Google API data for advertising;
    • use Google API data to train generalized AI or machine learning models;
    • transfer Google API data except as necessary to provide the enabled service, comply with law, protect security, or as otherwise permitted by the user;
    • allow humans to read Google API data unless required for security, support, legal compliance, or where the Customer has provided permission.

    Customers and Users may revoke Google access through their Google Account permissions or by disconnecting the integration from AutoLead where supported.

    8. AI Features and AI Processing

    AutoLead may include AI-powered features such as:

    • call transcription;
    • conversation summarization;
    • sentiment analysis;
    • lead scoring;
    • next-best-action recommendations;
    • follow-up suggestions;
    • task generation;
    • response assistance;
    • CRM note generation;
    • workflow recommendations;
    • sales assistance;
    • document summarization.

    AI Features may process Customer Data such as call recordings, call transcripts, WhatsApp conversations, email conversations, CRM notes, customer interaction history, uploaded documents, lead activity data, and meeting notes.

    AI outputs may be incomplete, inaccurate, delayed, or unsuitable for a particular purpose. You are responsible for reviewing and validating AI-generated outputs before using them for sales, operational, legal, financial, customer-facing, or business-critical decisions.

    AutoLead does not use Customer Data, Google Workspace data, WhatsApp data, call data, CRM data, uploaded documents, or business communication data to train generalized AI models.

    9. Voice, Call Recording, and Telephony Features

    Where voice, telephony, call tracking, call recording, or voice AI features are enabled, AutoLead may process:

    • call recordings;
    • call metadata;
    • caller and recipient numbers;
    • call duration;
    • call timestamps;
    • call transcripts;
    • speech-to-text outputs;
    • summaries;
    • sentiment or intent signals;
    • follow-up recommendations.

    You are responsible for:

    • obtaining all legally required consents for call recording and transcription;
    • providing notices to callers where required;
    • complying with applicable telecommunication, privacy, employment, and monitoring laws;
    • ensuring that call recordings and transcripts are used lawfully;
    • configuring retention and access settings appropriately.

    AutoLead does not guarantee that transcription, call analysis, or voice AI outputs will be error-free.

    10. WhatsApp and Messaging Integrations

    Where WhatsApp or messaging integrations are enabled, AutoLead may process WhatsApp messages, sender and recipient details, phone numbers, timestamps, message metadata, attachments, media files, delivery status, read status, conversation history, and customer communication context.

    You are responsible for:

    • ensuring lawful use of WhatsApp and messaging features;
    • obtaining required opt-ins or consents;
    • complying with WhatsApp Business Platform policies and applicable messaging rules;
    • ensuring that message templates, campaign content, and automated replies comply with applicable laws and platform policies;
    • not using AutoLead for spam, harassment, deceptive messaging, or unauthorized marketing.

    We may restrict or suspend messaging-related features if your usage creates legal, security, platform-policy, deliverability, or reputational risk.

    11. Third-Party Services and Integrations

    AutoLead may integrate with third-party services such as Google Workspace, WhatsApp Business Platform, telephony systems, CRM platforms, AI providers, cloud infrastructure providers, email providers, payment processors, analytics tools, and other external services.

    Your use of third-party services is subject to the terms, privacy policies, permissions, availability, pricing, and technical limitations of those third-party providers.

    We are not responsible for:

    • third-party service outages;
    • changes to third-party APIs;
    • changes in third-party pricing;
    • revocation of third-party permissions;
    • third-party data practices;
    • restrictions imposed by external platforms;
    • failures caused by third-party systems.

    We may modify, suspend, or discontinue an integration if required due to technical, legal, security, commercial, or third-party platform reasons.

    12. Customer Data Ownership

    As between you and AutoLead, you retain ownership of Customer Data submitted to or processed through AutoLead.

    You grant AutoLead a limited, non-exclusive, worldwide license to host, process, transmit, display, copy, analyze, and use Customer Data solely as necessary to:

    • provide the Service;
    • operate enabled features and integrations;
    • provide support;
    • maintain security;
    • troubleshoot issues;
    • comply with legal obligations;
    • improve reliability, usability, and performance of the Platform.

    This license continues for as long as necessary to provide the Service and as otherwise permitted under these Terms and our Privacy Policy.

    13. Platform Intellectual Property

    AutoLead and all related software, workflows, interfaces, designs, models, algorithms, source code, object code, documentation, product names, logos, trade names, service marks, databases, templates, and system architecture are owned by ewaystech - FZCO or its licensors.

    Except for the limited right to use AutoLead under these Terms, no rights are transferred to you.

    You may not:

    • copy, modify, reverse engineer, decompile, or attempt to extract source code from AutoLead;
    • resell, sublicense, rent, lease, or commercially exploit AutoLead without written permission;
    • remove proprietary notices;
    • create competing products using AutoLead’s confidential information, interfaces, workflows, or proprietary materials;
    • access the Service to benchmark or build a competing service without written permission.

    14. Feedback

    If you provide suggestions, ideas, feature requests, improvements, comments, or other feedback about AutoLead, you grant us the right to use that feedback without restriction or compensation.

    We may use feedback to improve AutoLead, develop features, enhance workflows, or modify the Platform.

    15. Subscription, Fees, and Payment

    Access to AutoLead may be provided under free, trial, pilot, paid subscription, enterprise, custom, or usage-based plans.

    Fees, billing cycles, usage limits, included features, support levels, and payment terms will be specified in the applicable Order Form, invoice, proposal, agreement, or subscription plan.

    Unless otherwise stated in writing:

    • fees are payable in advance;
    • fees are non-refundable except where required by law or expressly agreed;
    • taxes, duties, government charges, payment gateway charges, and bank fees are additional;
    • delayed payments may result in suspension or restriction of access;
    • usage beyond agreed limits may be charged separately;
    • third-party costs such as cloud, AI tokens, WhatsApp, SMS, telephony, email delivery, storage, and external API usage may be charged separately.

    We may change pricing or plan terms by providing reasonable notice, except where pricing is fixed under a signed agreement.

    16. Trials, Pilots, and Beta Features

    AutoLead may provide trial, pilot, proof-of-concept, beta, experimental, or early-access features.

    Such features may be incomplete, unstable, limited, changed, suspended, or discontinued at any time.

    Unless otherwise agreed in writing, trial, pilot, beta, and experimental features are provided “as is” and without commitments regarding uptime, support, availability, compatibility, performance, or continued access.

    17. Support, Maintenance, and SLA Separation

    Support and maintenance obligations, if any, will be specified in the applicable plan, Order Form, proposal, enterprise agreement, service-level agreement, or support plan.

    Unless expressly agreed in writing, we do not guarantee:

    • uninterrupted service;
    • immediate resolution of issues;
    • compatibility with all devices, browsers, networks, or third-party systems;
    • permanent availability of any specific feature or integration;
    • custom development or configuration without additional charges;
    • any specific uptime percentage;
    • any service credit, penalty, or financial remedy for downtime.

    Any SLA, uptime commitment, support response time, escalation process, maintenance window, service credit, enterprise support plan, implementation scope, custom development scope, or managed service obligation must be agreed separately in writing.

    Nothing in these Terms or the Privacy Policy should be interpreted as creating an SLA unless a separate written SLA or enterprise agreement expressly states so.

    We may perform maintenance, upgrades, bug fixes, security patches, and infrastructure changes from time to time.

    18. Availability and Service Changes

    We aim to provide a reliable service, but AutoLead may be unavailable due to maintenance, upgrades, third-party outages, cloud provider issues, security incidents, internet failures, force majeure events, or other factors beyond our control.

    We may modify, improve, suspend, discontinue, or replace any part of AutoLead where reasonably necessary for security, legal, operational, commercial, or product reasons.

    For material changes that significantly affect paid customers, we will make reasonable efforts to provide notice where practical.

    19. Acceptable Use

    You agree not to use AutoLead to:

    • violate any law, regulation, contract, or third-party right;
    • send spam, unauthorized marketing, fraudulent, misleading, or deceptive communications;
    • harass, threaten, defame, or harm any person;
    • upload malware, viruses, harmful code, or security exploits;
    • attempt unauthorized access to systems, accounts, data, or networks;
    • overload, disrupt, or interfere with the Service;
    • scrape, crawl, or extract data except as permitted;
    • bypass usage limits, security controls, or access restrictions;
    • process sensitive personal data without required legal basis, consent, and safeguards;
    • conduct surveillance, monitoring, or profiling in violation of law;
    • use AI outputs to make legally significant or high-impact decisions without appropriate human review;
    • use the Service for unlawful, harmful, or abusive purposes.

    We may suspend or terminate access if we reasonably believe your use violates these Terms or creates legal, security, operational, or reputational risk.

    20. Confidentiality

    Each party may receive confidential information from the other party. Confidential information includes non-public business, technical, product, financial, customer, operational, security, and commercial information.

    The receiving party agrees to:

    • protect confidential information using reasonable care;
    • use confidential information only for purposes related to the Service;
    • not disclose confidential information except to employees, contractors, advisors, or service providers who need to know it and are bound by confidentiality obligations;
    • return or delete confidential information where required, subject to legal, backup, and compliance requirements.

    Confidentiality obligations do not apply to information that is publicly available, already known without restriction, independently developed, or lawfully obtained from a third party.

    21. Privacy and Data Protection

    Our collection, use, storage, sharing, and protection of personal data and Customer Data is described in our Privacy Policy.

    By using AutoLead, you agree to the data practices described in the Privacy Policy.

    You are responsible for ensuring that your use of AutoLead complies with applicable privacy, data protection, telecommunications, electronic communication, call recording, employment, and marketing laws.

    22. Data Processing Addendum and Enterprise Agreements

    For certain enterprise customers, OEMs, distributors, or regulated organizations, AutoLead may enter into a separate Data Processing Addendum, enterprise agreement, order form, security addendum, service-level agreement, or procurement document.

    If a separate written agreement is signed between ewaystech - FZCO and the Customer, that agreement may include additional terms regarding:

    • data processing roles and responsibilities;
    • data protection obligations;
    • subprocessors;
    • audit rights;
    • security controls;
    • data residency or hosting requirements;
    • service levels;
    • support commitments;
    • incident notification;
    • data deletion and return;
    • confidentiality;
    • liability and indemnity;
    • governing law and dispute resolution.

    In case of conflict between these Terms and a signed enterprise agreement or Data Processing Addendum, the signed agreement will apply to the extent of that conflict.

    23. Security

    We use commercially reasonable technical and organizational safeguards to protect the Platform and Customer Data.

    Security measures may include encryption in transit, encryption at rest where supported, role-based access controls, access restrictions, audit logging, backup processes, monitoring, secure authentication practices, and vulnerability management.

    However, no system is completely secure. You acknowledge that use of online services involves inherent security risks.

    You are responsible for maintaining secure devices, passwords, user access, network environments, and internal security practices.

    24. Data Export and Deletion

    Customers may request data export or deletion by contacting:

    mk@ewaystech.com

    We will take reasonable steps to process valid deletion requests within 30 days, unless retention is required for legal, contractual, security, fraud-prevention, backup, or compliance reasons.

    Certain deleted data may remain in backups for up to 90 days before being overwritten or deleted through normal backup cycles.

    If your account is terminated or expires, we may retain Customer Data for a limited period to allow restoration, export, compliance, dispute resolution, security, or backup management, after which it may be deleted or anonymized.

    25. Compliance with Laws

    You agree to comply with all applicable laws and regulations in connection with your use of AutoLead, including laws relating to:

    • data protection and privacy;
    • electronic communications;
    • telemarketing and marketing consent;
    • WhatsApp and messaging usage;
    • call recording and monitoring;
    • employment and workplace monitoring;
    • artificial intelligence and automated processing;
    • consumer protection;
    • export control;
    • anti-spam and anti-fraud requirements.

    You are responsible for determining whether your use of AutoLead is lawful in your jurisdiction and industry.

    26. Disclaimers

    AutoLead is provided on an “as is” and “as available” basis, except as expressly stated in a written agreement.

    To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, reliability, and error-free operation.

    We do not warrant that:

    • the Service will be uninterrupted, secure, or error-free;
    • AI outputs will be accurate, complete, or suitable for your intended purpose;
    • integrations will always remain available;
    • third-party services will function without interruption;
    • defects will be corrected within a specific timeframe unless expressly agreed;
    • the Service will meet all regulatory, business, or operational requirements of the Customer.

    27. Limitation of Liability

    To the maximum extent permitted by applicable law, ewaystech - FZCO and its directors, officers, employees, contractors, affiliates, suppliers, and licensors will not be liable for:

    • indirect, incidental, special, consequential, exemplary, or punitive damages;
    • loss of profits;
    • loss of revenue;
    • loss of business opportunity;
    • loss of goodwill;
    • loss or corruption of data;
    • business interruption;
    • cost of substitute services;
    • damages arising from third-party services, integrations, AI outputs, WhatsApp, Google Workspace, telephony, or cloud providers.

    To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Service will not exceed the amount paid by the Customer to AutoLead for the Service in the three months immediately preceding the event giving rise to the claim.

    Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

    28. Indemnity

    You agree to indemnify and hold harmless ewaystech - FZCO and its directors, officers, employees, contractors, affiliates, suppliers, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses arising from or related to:

    • your use of AutoLead;
    • your Customer Data;
    • your violation of these Terms;
    • your violation of applicable laws;
    • your violation of third-party rights;
    • your use of WhatsApp, Google Workspace, telephony, email, AI, or other integrations;
    • failure to obtain required consents or permissions;
    • misuse of AI outputs;
    • unauthorized or unlawful communication with leads, customers, or third parties.

    29. Force Majeure

    AutoLead will not be responsible for delay, failure, service interruption, data processing interruption, loss of availability, or inability to perform obligations caused by events beyond our reasonable control.

    Such events may include:

    • natural disasters;
    • war, terrorism, civil unrest, or government action;
    • internet, telecom, cloud, hosting, or utility failures;
    • cyberattacks or security incidents not caused by our gross negligence;
    • third-party platform outages or API changes;
    • changes to Google, Meta, WhatsApp, telecom, AI, payment, or cloud provider services;
    • regulatory restrictions;
    • labor disputes;
    • pandemics or public health emergencies;
    • force majeure events recognized under applicable law.

    We will make reasonable efforts to restore affected services where practical, but such events may affect availability, integrations, processing, support, or performance.

    30. Suspension and Termination

    We may suspend or terminate access to AutoLead if:

    • you breach these Terms;
    • payment is overdue;
    • your use creates legal, security, operational, or reputational risk;
    • we are required to do so by law or third-party platform providers;
    • your account is used for spam, abuse, fraud, unauthorized access, or illegal activity;
    • continued service becomes commercially, legally, or technically impractical.

    You may stop using AutoLead at any time. Termination does not relieve you of payment obligations accrued before termination.

    Sections relating to intellectual property, confidentiality, payment obligations, privacy, data protection, customer content warranty, disclaimers, limitation of liability, indemnity, force majeure, data retention, governing law, and dispute resolution will survive termination.

    31. Changes to These Terms

    We may update these Terms from time to time to reflect changes in the Service, legal requirements, business practices, or third-party platform requirements.

    When we make material changes, we may notify Customers through the Platform, email, website notice, or other reasonable means.

    Continued use of AutoLead after updated Terms become effective means you accept the updated Terms.

    32. Governing Law and Jurisdiction

    These Terms, and any dispute, claim, or controversy arising out of or relating to these Terms, the Service, AutoLead, or any related transaction, shall be governed by the laws applicable in the United Arab Emirates, without regard to conflict of law principles.

    Subject to any mandatory legal rights, applicable data protection laws, or separate written enterprise agreement, the courts and competent authorities having jurisdiction over ewaystech - FZCO in the United Arab Emirates shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service.

    Where a separate written agreement, enterprise agreement, order form, data processing addendum, or service-level agreement specifies a different governing law, jurisdiction, arbitration forum, or dispute resolution mechanism, that signed agreement will apply to the extent stated in that agreement.

    Nothing in these Terms limits statutory rights that cannot be excluded under applicable law.

    33. Contact

    For legal, account, privacy, data, deletion, or service-related questions, contact:

    ewaystech - FZCO
    IFZA Building, Dubai Silicon Oasis, UAE
    Email: mk@ewaystech.com